Refund policy

Hawkinsora wants you to be satisfied with your purchase. If something is not right, contact us and we will help.

How to start a return

Email info@hawkinsora.com within 30 days of delivery. Include:

  • Order number
  • Reason for the return
  • Photos if the item is damaged, defective, or incorrect

We reply within 1–2 business days, Monday through Friday. After we approve the return, we will email return instructions.

Do not send a package back before you receive approval and instructions.

Return window

You have 30 days from the delivery date to request a return.

Eligible items

Items must be unused, in original condition, and in the original packaging with all accessories, manuals, and free gifts included.

We may refuse a return if the item is used, damaged by the customer, missing parts, or not in resalable condition.

Non-returnable items

  • Items returned after 30 days
  • Items used, damaged, or missing parts due to customer handling
  • Items returned without prior approval

Defective, damaged, or wrong items

If your order arrives damaged, defective, or is the wrong product, email info@hawkinsora.com within 7 days of delivery and attach clear photos of the item and the packaging.

In these cases, Hawkinsora will cover return shipping or send a replacement, at our discretion.

Return shipping

For change-of-mind returns, the customer pays return shipping.

For approved defective, damaged, or incorrect items, Hawkinsora covers return shipping.

Hawkinsora is not responsible for return packages that are lost or damaged in transit. Keep your return tracking number.

Refunds

After we receive and inspect the returned item, we issue a refund to the original payment method within 5–10 business days.

Original shipping charges are refunded only when the return is caused by our error, a defect, or a shipping mistake.

If an item is not received back, is incomplete, or is not in eligible condition, we may reduce or deny the refund.

Exchanges

We do not process direct exchanges. Return the item for a refund, then place a new order if you want a different product.

Cancellations

You may cancel an order by emailing info@hawkinsora.com before it ships. Once an order has shipped, the return policy above applies.

Lost or missing packages

If tracking shows delivered but you did not receive the package, contact the carrier first, then email info@hawkinsora.com with your order number and tracking number.

Contact

Hawkinsora
Operated by DOMINICK HAWKINS GM INC
Email: info@hawkinsora.com
Website: https://hawkinsora.com